Privacy Policy

At VoyaStay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

• Name, email address, phone number
• Profile information (bio, profile picture)
• Payment information (processed securely via Stripe)
• Government-issued ID (for host verification)

1.2 Usage Information

We automatically collect:

• IP address, browser type, device information
• Pages visited, searches, bookings made
• Messages sent, reviews written
• Location data (with your permission)

2. How We Use Your Information

• To facilitate bookings and payments
• To verify your identity and prevent fraud
• To improve our platform and personalize your experience
• To send booking confirmations, reminders, and marketing communications (with your consent)
• To comply with legal obligations

3. Information Sharing

We share your information only in these limited circumstances:

• With Hosts: When you book a property, we share your name, contact info, and booking details with the host.
• With Service Providers: We use Stripe for payments, Cloudinary for image storage, and other trusted partners.
• For Legal Reasons: To comply with laws, court orders, or to protect the rights and safety of our users.
• With Your Consent: We will ask for your explicit consent before sharing your data for any other purpose.

4. Data Security

We implement industry-standard security measures including encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access – Request a copy of your personal data
• Rectify – Correct inaccurate data
• Delete – Request deletion of your data (subject to legal obligations)
• Object – Opt out of marketing communications
• Data Portability – Receive your data in a portable format

To exercise these rights, contact us at support@voyastay.com.

6. Cookies

We use cookies to enhance your experience, remember your preferences, and analyze usage patterns. You can manage cookie preferences in your browser settings.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

8. Children's Privacy

VoyaStay is not intended for children under 13. We do not knowingly collect data from children under 13.

9. International Data Transfers

We operate globally. Your data may be transferred to and processed in countries outside your country of residence, including the United States. We ensure appropriate safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy here and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: support@voyastay.com
• Phone: +1 (800) 555-0199
• Address: VoyaStay Inc., 123 Coastal Road, Suite 400, Los Angeles, CA 90210